Refund Policy

We strive to provide our customers with the software of the highest quality along with the best technical, sales and support services.
To help ensure that our software products are just what you need, free trial/demo versions are available for download from our website prior to purchase. Due to the seasonal nature of the tax industry, Taxontrack Pro Refund Policy is divided into seasonal time frames based on the date of purchase and initial payment.

Purchase and Initial payment:  May 1, 2020 – November 30, 2020

Should the Licensee decide to terminate, the Licensee must notify Taxontrack Pro Sales of their intent to terminate prior to November 1, 2020.
A statement must be included declaring that the Licensee has not retained any copies of the software or demo and that it has been completely removed from any computer(s), that nothing concerning the software or demo has been provided to any third party, and that the Licensee has not violated any provision of the Taxontrack Pro License and Service Agreement.

If the above terms are met, and Taxontrack Pro is notified within 30 calendar days of the initial payment OR by November 1, 2020 (whichever occurs first) of the initial payment for the software the Licensee will receive a full refund of the License Fee paid with  penalty.

If the above terms are met, and Taxontrack Pro is notified after 30 calendar days of the initial payment but before November 1, 2020 the initial payment for the software the Licensee will receive a refund of the License Fee paid less five hundred dollars ($500) for administrative, setup, and other costs.

NO REFUNDS WILL BE ISSUED AFTER NOVEMBER 1, 2020 FOR PURCHASES INITIATED BETWEEN MAY 1, 2020 AND NOVEMBER 30, 2020

PERSUANT TO THE SIGNED ADDED TRANSMISSION FEE POLICY, ANY SOFTWARE FEES COLLECTED VIA REBATE OVER WITHOLDING CREDITS ARE NONREFUNDABLE

Purchase and Initial payment: November 1, 2020 – February 28, 2021

Should the Licensee make a decision to terminate this license within 48 hours or 3 days of the initial payment for the software, the Licensee must notify Taxontrack Pro Sales intent to terminate

A statement must be included declaring that the Licensee has not retained any copies of the software or demo and that it has been completely removed from any computer(s), that nothing concerning the software or demo has been provided to any third party, and that the Licensee has not violated any provision of the Taxontrack Pro License and Service Agreement.

If the above terms are met, provided Licensee has not activated (set up ProWeb account or downloaded Desktop software), prepared or electronically filed any tax returns using the Software nor has Taxontrack Pro provided a data conversion for the Licensee, Taxontrack will refund the License Fee that Licensee paid, less five hundred dollars ($500.00) for administrative, setup, and other costs.

NO REFUNDS WILL BE ISSUED

IF REQUESTED AFTER 72 HOURS OF THE INITIAL PAYMENT FOR PURCHASES INITIATED BETWEEN NOVEMBER 1, 2020 AND FEBRUARY 28,2020